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"Safety and health concern"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

I attended Fiona Stanley Ed experiencing multiple symptoms of covid and due to the potential risk I was placed in the isolation room in the children's ED area. I was left there for approximately 2 hours. I was freezing cold and when stated this to triage, I felt the care factor was zero and I was told to get back in the isolation area. Hospital staff also placed two others in there with me who, as I understand it, were not potential covid risk. This in itself seems ludicrous to me. The fact that the isolation area is in the children's ED also baffles me. I remained there for 2 hours not being seen by a Dr once. 

After two hours waiting in the cold area, I was taken into the hospital and put into an enclosed room adjacent to other patients. I had to wait outside the door in very close vicinity to other patients while the room was cleaned before I entered. I would think this would be done before bringing me in etc.

A nurse saw me did my blood pressure and a blood sugar test and asked me to give a phlegm sample. They also wanted me to do a urine test so I asked for some water. They said they would be back with some water and a sample bottle so I could do this. They also said the Dr would come see me. This never occurred in 2 and a half hours of waiting in this room. The phlegm sample also remained in the room with me throughout this period. Not one Dr had come to see me in the 4 and a half hours I was at the hospital. No tests were done besides what I mentioned earlier. 

As I was a potential covid risk I find this highly incompetent. 

I decided to leave and to attend another hospital. 

I later found out a staff member had also apparently discarded my phlegm sample. I believe no test was done on it. 

I believe the duty of care seems to be non-existent at this hospital. 

I referred my complaint to a patient liaison officer and felt they made excuses for what I believe to be the staff's incompetence, and excuses for the hospital not giving me a covid test after being there for 4 and a half hours. 

I wanted to make a formal complaint in person but was told that due to the fact I was a covid risk, not to attend the office. 

In my opinion, this means the hospital is willing to protect their staff from potential covid patients but seemingly have no problem placing two other patients who I believe are not a covid risk in the same isolation room as me. 

I spoke to the two people in the isolation room and they personally told me they were not covid risks etc and were also confused why they would be placed in an isolation room with a covid-potential patient. 

I still have no idea why this isolation room is in the children's ED. 

In my opinion, you would think this would be in a separate area away from children and parents who are not potentially affected by covid. 

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Response from Neil Doverty, Executive Director Emergency and Elective Access, South Metropolitan Health Service 10 months ago
Neil Doverty
Executive Director Emergency and Elective Access,
South Metropolitan Health Service
Submitted on 6/10/2021 at 12:57 PM
Published on Care Opinion at 2:33 PM

picture of Neil Doverty

Dear cetuscb84,

I’m sorry to read that your experience at Fiona Stanley Hospital did not meet your expectations.

The Emergency Department (ED) is for life-threatening illnesses or injuries. As you did not have a life-threatening illness or injury, you would have been triaged as non-urgent. As Care Opinion is anonymous I cannot comment on your specific presentation, but I can advise that although there may have been a wait, a doctor would have seen you before your discharge.

If any member of the general public is experiencing Covid-19 symptoms, please attend a Covid-19 clinic for testing. There are Covid-19 clinics located at all major hospitals in the Perth metropolitan area.

You have mentioned that you have lodged a complaint with the Patient and Family Liaison Service (PFLS). Please be reassured that a thorough investigation into your complaints will be carried out and you will receive a response in writing from me in due course.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by cetuscb84 (the patient)

I believe you have failed to address the fact that the potential covid patient isolation room is in the children's ED area? I feel, this is ridiculously absurd. In my opinion, you are obviously willing to put healthy children and their parents amongst covid potential patients, seriously jeapoardising their health and safety. If that isn't incompetence at its finest I don't know what is.

Also, last time I checked Covid is potentially life-threatening. If I was considered a potential covid risk, if I was placed in a covid potential isolation room, I believe your statement saying my issue wasn't potentially life-threatening has no merit whatsoever.

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