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"Exceptional care on surgical ward"

About: Bunbury Hospital / Surgical Ward

(as a service user),

I would just like to provide some feedback on my recent hospital admission. I was initially admitted to medical ward, but because of my situation the surgical team were better equipped to assist with my care plan. 

The nursing care that I received was amazing. The first nurse that I would like to recognise was Leonie. In my opinion, she was incredible. She helped me work through a challenging situation, and was there to support me every step of the way. She did everything she could to rectify a situation and her communication with me was just exceptional. I felt that she was so caring, compassionate and supportive. I couldn’t fault the care I received from her.

The next nurse that I would like to recognise is Keira who cared for me across 3 night shifts. The care that I received from her was second to none. Nothing was too hard, I felt she was absolutely amazing. I had trouble sleeping and she did everything she could to help me sleep, to improve my pain, but also provided wonderful companionship during that time that I felt very alone. I truly felt like she cared for me as if I was her daughter, it was so beautiful. In my opinion, she is truly an amazing nurse and person.

The next nurse I would like to acknowledge how fantastic her care was, was Sam on Surgical Ward who cared for me quite a few days. In my opinion, she is an exceptional, supportive, professional, caring, compassionate and kind nurse. I truly am grateful that I had her care for me over the period of time I was in hospital. She was so incredibly available if I needed anything, or if I wasn’t coping. I was just so impressed with how well she cared for the other patients in the room. They were all significantly older than me, and one thing I noticed was how well she maintained each of their dignity. She treated everyone the same and nothing phased her, that really impressed me. I told her how impressed I was of how well she preserved the dignity of the patients when they became unwell and were embarrassed. I believe Sam really is an asset to that ward and works so incredibly hard. She did so many days in a row but maintains the same amazing work ethic. Thanks so much Sam!

I also want to acknowledge and thank Maddy and Melissa (nurses) for their care too. :) 

I would also like to thank Leanne, the medical reg that cared for me so beautifully. She was consistently proactive in caring for me and ensuring I was discharged with everything I needed, you are wonderful! Also the pain team, Tash, for being so caring, compassionate, understanding and supportive in my experience.

I am truly very grateful to all the surgical team, the ICU team, Be Safe Doctors as well that assisted and the dietetics department for their care. 


Response from Ellen Kenevin, Nurse Unit Manager – Surgical, Bunbury Hospital, WACHS South West 2 weeks ago
Ellen Kenevin
Nurse Unit Manager – Surgical, Bunbury Hospital,
WACHS South West
Submitted on 05/10/2021 at 15:55
Published on Care Opinion at 15:59

Dear giftkn88,

Wow! Thank you so very much for taking the time to share your thoughts.

Leonie, Sam, Melissa and Mady have just read your comments and are thrilled that they were able to have such a positive impact during what must have been a difficult time for you.

I will make sure the other team members you mentioned are given this feedback and thank you on their behalf.

Working in health care can be a very challenging vocation, but the professionalism and care you have highlighted in your feedback is something we all aspire to. Making a positive difference, when a patient is at their most vulnerable, is one of the most rewarding parts of our work.

All the team would like to forward their sincere thanks and we all hope that your recovery is going well,

Best Wishes,


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Update posted by giftkn88 (a service user)

No worries Ellen, thank you so much for taking the time to meet with me whilst I was on your ward too.

I appreciate you taking the time out to make sure I was okay, even though I was a medical patient. Your care and compassion didn’t go unnoticed and I have passed that one also.

Thank you very much. I now feel very safe knowing that if I get unwell again I know I will be cared by very well by your team.:) Thank you!

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