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"Major abdominal surgery"

About: Prince of Wales Hospital / DB1 - Admissions Department Prince of Wales Hospital / DB2S - Surgical Ward Prince of Wales Hospital / Pain Management Department Prince of Wales Hospital / Pharmacy Department Prince of Wales Hospital / Physiotherapy Department Prince of Wales Hospital / Randwick Campus Operating Theatres

(as the patient),

I went in to POWH for surgery a few months ago and woke from the operation to learn Sydney had gone into lockdown. I spent over a week recovering in hospital without being able to have any visitors.

The care and attention I received from everyone in the hospital was fantastic. My surgical team, the nursing teams in HDU and Dickinson South (and the nursing students), the pain team, physio team, blood collectors, pharmacy, porters, food attendants, cleaners, admissions teams... everyone took the time to make me feel valued and cared for.

I felt they went above and beyond to help me with things that I couldn't ask from my family during that time. They kept me calm when I was confused and anxious, and assured me I'd be ok.

They encouraged me every step of the way, and thanks to the entire team, I made an exceptional recovery and left the hospital feeling fantastic. I am so grateful for, and impressed by, the professionalism and warmth of everyone who works there who looked after me.

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Responses

Response from Andrew Maxwell, Co Director Surgery and Perioperative Medicine (SPM), SPM, Prince of Wales Hospital 2 months ago
Andrew Maxwell
Co Director Surgery and Perioperative Medicine (SPM), SPM,
Prince of Wales Hospital

Senior Manager

Submitted on 06/10/2021 at 08:00
Published on Care Opinion at 09:41


Dear Wheels75,

Thank you for your kind feedback, the Covid-19 pandemic has provided us with many unprecedented circumstances, your experience is certainly one of them. We are so glad that you felt well cared for and supported during what must have been a stressful time.

Our staff work together to provide the optimal environment for our patient's recovery, we thank you for taking the time to identify them all and how they contributed to your care. I will pass on your positive feedback to the team.

Regards,

Andrew Maxwell

Co-Director Nursing and Operations, Program of Surgery and Perioperative Medicine, POWH

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