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"The marvelous people who cared for me at Royal Perth Hospital ED and trauma unit"

About: Royal Perth Hospital / Emergency Department St John Ambulance WA

(as the patient),

I fell and was badly injured at home lying face down with no feeling in my limbs. I was frightened and bleeding from my head. From when the ambulance arrived (7 minutes so it felt pretty fast) and stabilised my neck through ED to the trauma unit I felt safe, cared for and, although seemingly really busy in ED, the most important person there.  

I am in my 60s have been a RN for over 40 years and, whilst not currently practising, still work in health. Words cannot express my gratitude to all with whom I came into contact in each area including radiology and theatre. In my opinion, your volunteers are wonderful. A lady came to say g'day and fixed my phone because up until then only saw the ceiling for 4 days, plus all those beautiful kind faces.  

Thank you so much, by the way, the feeling returned to my limbs after 10 minutes but I have a brace on for a while.  

Responses

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group 2 weeks ago
Lesley Bennett
Executive Director,
Royal Perth Bentley Group
Submitted on 11/10/2021 at 17:15
Published on Care Opinion at 17:40


picture of Lesley Bennett

Dear Felt loved,

Thank you for your lovely feedback! I was delighted to read that you felt safe and well cared for during your stay at Royal Perth Hospital. After such a frightening accident at home I am very happy to know that the kind and compassionate care our team provided has helped you on your recovery journey.

I will make sure your kind words are passed on to the Emergency Department, the Trauma Unit, Radiology, Theatre and our wonderful volunteers.

Thank you again for taking the time to write to us. Stories like yours continue to inspire us all at the Royal Perth Bentley Group.

Kind regards,

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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