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Geraldton covid vaccination

Posted By ProudNan

"Geraldton covid vaccination"

About: Geraldton Population Health Unit

(as the patient),

After struggling to log in and make a profile, I went into the hospital looking for assistance.

The lass there Amanda was extremely helpful and saw to my registration on my behalf. Understanding that it was such a difficulty she offered to register my husband as well as he was with me.  

She then went on to organise an appointment for us both immediately. I was very nervous and Amanda calmed us both down with her helpful and smiling attitude. She then took us personally to the nurse Zoe and explained how nervous we were. Zoe talked us through the process and quickly and effectively we were both vaccinated.

I cannot thank them both enough, after our wait Amanda had already organised a second appointment for us and handed us our appointment card. After being at my wits end to get the vaccine, it turned into a very positive experience.

I recall all the ladies at the front desk were smiling and happy, it was great to see them seemingly enjoying their work place. 

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Responses

Response from Aasta Abbott, A/Director Population Health, Midwest, WA Country Health Service 2 years ago
Aasta Abbott
A/Director Population Health, Midwest,
WA Country Health Service

Submitted on 8/10/2021 at 5:51 PM
Published on Care Opinion on 11/10/2021 at 9:47 AM

picture of Aasta Abbott

Dear ProudNan,

I appreciate and thank you for taking the time to write to Care Opinion. Caring for our health consumers and ensuring their needs are met in a professional and compassionate manner is at the core of what we do. This has been proven by the extremely positive experience you had with Amanda and Zoe.

I am proud of the team and was pleased to read the staff at the front desk were happy and enjoying providing a high-quality service to our community. Their efforts to help with your registrations right through to organising your second appointment is true dedication to ensuring our health consumers receive the high level of care we strive to provide.

The team has done an outstanding job of caring for you and your husband throughout what sounds like a stressful time for you. I will pass on your kind words to the team and commend them for their efforts.

All the best to you and your husband for your second appointment. I’m sure the team will happily take excellent care of you once again.

Kind regards,

Aasta Abbott

A/Director Population Health

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