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"Good experience"

About: Cowes Phillip Island Health Hub / Urgent Care Centre

(as a parent/guardian),

I had to take my 2-year-old daughter to the Urgent care under very stressful circumstances on Easter Sunday this year. There was a bit of a wait but still less than the ED and I must say, every admin, nurse and doctor we interacted with was lovely, kind and understanding whilst I had a very upset little girl with me. The doctor was extremely kind and actually went above and beyond what I was expecting. I'm actually very grateful to that doctor as like I mentioned, I was there under very stressful and unexpected circumstances and I felt this doctor had enough emotional intelligence to dig deeper and her actions made both my daughter and my lives better. (It sounds dramatic but makes sense knowing the circumstances!) Thank you!


Response from Louise Sparkes, Deputy Chief Executive Officer, Bass Coast Health last week
Louise Sparkes
Deputy Chief Executive Officer,
Bass Coast Health
Submitted on 14/10/2021 at 12:06
Published on Care Opinion at 13:03

picture of Louise Sparkes

Dear listengt95,

Thank you so much for taking the time to provide this feedback.

It can be incredibly stressful to have an unwell child and I know that the staff at the Urgent Care Centre will be really pleased that you had a great experience and that they made such a difference at the time and into the future.

I will pass on your comments to the Urgent Care Centre staff.

Take Care


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