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"Professional service at Radiology department"

About: Northam Health Service / Medical Imaging

(as a staff member),

I would like to compliment the Northam Hospital Radiology department for their professional service and can-do attitude on a Friday recently. A client needed an urgent ultrasound and despite being incredibly busy and having their computer system being down, they provided a polite and professional service. The receptionists were very welcoming (even under duress) and the clinician provided a calm and personal service. This all amounted to the client receiving the best possible care in a timely manner on a Friday afternoon!

Responses

Response from Suzanne Taylor, A/Operations Manager Western Wheatbelt, Northam Health Service, WA Country Health Service - Wheatbelt last week
Suzanne Taylor
A/Operations Manager Western Wheatbelt, Northam Health Service,
WA Country Health Service - Wheatbelt
Submitted on 18/10/2021 at 12:38
Published on Care Opinion at 12:43


picture of Suzanne Taylor

Dear Community Nurse,

Thank you so much for taking the time to provide this positive feedback about the Northam Hospital Radiology Department. It is so good to know that the personal service and can-do attitude of the team contributed to the patient receiving the best possible care.

I have made sure that the Medical Imaging team is aware of this feedback – it is a pleasure to find out about these examples of effective interdisciplinary care.

Best wishes,

Suzanne Taylor

Acting Operations Manager, Western Wheatbelt

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