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"Overuse of force for child blood test"

About: Midland (Clayton St) Collection Centre (SJG Hospital) St John of God Midland Hospital

(as a parent/guardian),

Went to clinical labs at St. John of god hospital in Midland, as my toddler child required blood test. 

Chose this location specifically as I was told by GP they had vr goggles to distract children having a blood test. 

1. Got there, and nurse hadn’t heard of vr activity 

2. Nurse told coworker & they eventually found it

3. Nurse asked coworker to assist with blood test, as they weren't comfortable doing children (I appreciated/respect this). 

4. Child sat on my lap, one nurse pinned my child’s arm, whilst other nurse took blood. 

5. I felt it was so horrific to watch as a parent, the force they seemed to use. My child was screaming. I believe no numbing cream was used. My child left with finger mark dents all up their arm, with some bleeding, I believe due to over force of nurse digging their nail into my child whilst trying to restrain them. 

6. I was in complete shock I couldn’t even say anything. I couldn’t believe what I just saw! 

It seems to me that as a result, 3 months on, I went to see a child health nurse (office is light, bright, toys, no real ‘scary’ medical equipment around), and my child screamed with fear. 

I feel this 1 blood test has really affected my child, and left them traumatised. 

As a parent, I don’t want any other parent to have to go through this, or have their child afraid of medical practices. It’s awful. 

To fix this, I think training needs to be provided to those drawing blood about best way to go about this for a child and also be made aware that their actions can really affect our kids. 

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Responses

Response from Anthony Bell, Director of Medical Services, Executive, St John of God Midland Public and Private Hospitals 3 months ago
Anthony Bell
Director of Medical Services, Executive,
St John of God Midland Public and Private Hospitals

Medical Director in charge of medical service provison at the hospital

Submitted on 22/10/2021 at 3:52 PM
Published on Care Opinion at 3:52 PM


Hello Concerned parent in WA,

Thank you for taking the time to let us know about your experience at the Australian Clinical Labs (ACL) collection centre at St John of God Midland Public and Private Hospitals.

It was disappointing to learn how distressing your visit was and we deeply regret the impact this has clearly had on you and your child. Please be assured we treat feedback of this nature very seriously. Your concerns were forwarded to the Area manager who offered a heartfelt apology and advised that she is keen to speak with you and get some further details so this incident can be thoroughly looked into. The ACL Area Manager can be contacted via email – Janelle.knight@clinicallabs.com.au. We look forward to hearing from you and sincerely hope your child is feeling better.

Kind regards,

Dr Anthony Bell

Director of Medical Services

St John of God Midland Public and Private Hospitals

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