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"Surgery for a cataract"

About: Albany Health Campus / Surgical Ward

(as the patient),

On the early last month, I was to have a cataract removed from my left eye, I was quite anxious about the surgery. I have had my right eye cataract removed earlier I think it was somewhere in the last four years? Where I had met the surgeon before hand, where we decided to put me under for the surgery (because of my anxiety).

But this one, I had a phone appointment with the anaesthetist assistant to see if I needed to have an appointment with the doctor. I recall I did quite clearly say that I was put under last time and I would like to go under again.

I hope the assistant had put it on my notes for the doctor. As the assistant had asked all the questions and then said you wont need to see the Dr?

I had fasted from early in the morning, still quite anxious, arrived at the Albany health campus shortly after midday.

The nurses were very comforting and helping me with my nerves. I was then brought into the pre-operation department where the doctor, came in and was, I felt, very short and belittling to me.

I had asked and had thought it was in my notes that I would like to go under for the eye surgery, the doctor made me feel that I was just wasting their time. I recall, they had said under their breath, how do you cope in real life, I said just fine, I’m not on antidepressants.

We went though all my medication which were vitamins B, iron tablets, glucosamine and I do take mersendole.

I had the cataract done that day, (although, I recall, again under their breath I might have to come back the next day).

As I said before I believe this should have been on my notes and I thought they were, but still I was nervous and anxious about eye surgery. One slip up?

The bed side manner of the doctor was not helpful at all, no care factor and made me feel that I was taking their time away from other things. I felt belittled by them.

Again the nurses were has helpful as they could be.

Thank you for listening to me

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Responses

Response from Mary Boyd Turner, Director Medical Services, WACHS GS 2 years ago
Mary Boyd Turner
Director Medical Services,
WACHS GS
Submitted on 11/11/2021 at 6:37 PM
Published on Care Opinion on 12/11/2021 at 9:46 AM


Dear eatertf46,

Thank you for sharing your story on Care Opinion. I am sorry that you had this experience in our care and in particular that you felt that the anaesthetist was rude and uncaring and that they belittled you. That is not how we treat our patients and I would like the opportunity to understand exactly what happened.

Our pre-admission process involves identifying patients who are considered a high risk for surgery or who are having complex surgery and ensuring that these patients see an anaesthetist prior to their surgery. Patients undergoing less complex surgeries or who are considered low risk for surgery undergo a pre-admission interview with a senior nurse to identify any potential risks. It is not possible for me to comment on whether or not your request for a general anaesthetic was recorded in your prea-dmission documentation. Can I ask you to contact me, Dr Mary Boyd Turner? I am the Director of Medical Services in Albany. You can send your contact details by email to Mary.Boydturner@health.wa.gov.au. However if you would prefer to ring, my colleague Lori can take your call and pass on your contact details to me. Her number is 9892 2682.

We view feedback as an opportunity to improve the service we deliver to our community so thank you for telling us your story.

With best wishes

Dr Mary Boyd Turner

Albany Health Campus

Director Medical Services

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