"Outstanding Customer Service"

I just want to send out a huge thank you to Amanda at the Covid Vaccination clinic in Geraldton. I attended the clinic with my children, both of whom were very frightened but particularly my daughter. Amanda was warm and welcoming and went out of her way to chat with my daughter and make her feel at ease.

The amount of time she spent chatting and asking her about her day and reassuring her the nurses would listen to and attend to all her needs was profoundly reassuring for my child. She was kind and attentive to all her needs and had my daughter laughing in the waiting area.

Amanda spoke to the nurses about my daughter's concerns and they went about busily distracting her from the needle. The whole process was far less stressful than any of us expected.  The nurses Shari and Phoebe were wonderful with her, Shari had such a huge smile, nothing could be scary with such a beautiful nurse around.

Then Amanda even came over to chat with my children again in the after waiting area, my daughter felt valued and cared for. As a parent, all you want is for your children to be cared for in the least traumatic environment, and even though Amanda and Shari were extremely busy with many patients, neither ever made us feel rushed. Thank you from the bottom of my heart. I think your team is wonderful, they should be treasured. We even look forward to catching up with them all in 3 weeks time!