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Care Opinion

Better at Home Care

Posted By bargainmt76

"Better at Home Care"

About: Hospital in the Home (Swan Hill District Health)

(as a parent/guardian),

The support from the Better at home program was outstanding. The nurses who are working on this program deserve a massive credit. They are making sure everyone is fit, healthy and well looked after during their time in care. A superb job by all the nurses and doctors involved.

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Responses

Response from April McKenzie, Quality, Experience & Safety Manager, Quality Experience and Safety, Swan Hill District Health 2 years ago
April McKenzie
Quality, Experience & Safety Manager, Quality Experience and Safety,
Swan Hill District Health

Submitted on 16/11/2021 at 11:58 AM
Published on Care Opinion at 2:02 PM

picture of April McKenzie

Dear bargainmt76,

Thank you for taking the time to share your experience with the team providing the virtual care at home services. This is a new service we have provided and we are very proud of the work this team of Nurses and Doctors have done throughout Covid-19 and how they have responded to the community's needs during this time.

I will pass on your comments to the teams involved in this service and the broader team.

Kind Regards,

April

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Response from Peter Abraham, Chief Executive Officer, Executive Offices, Swan Hill District Health 2 years ago
Peter Abraham
Chief Executive Officer, Executive Offices,
Swan Hill District Health

Submitted on 16/11/2021 at 12:21 PM
Published on Care Opinion on 17/11/2021 at 9:33 AM

picture of Peter Abraham

Dear bargainmt76,

Thank you for providing such positive comments to us about your families care experience with the Better@home program.

We are extremely proud of the commitment and dedication of our nurses and doctors in responding to the community's need for COVID care.

I will also pass on your comments and appreciation to the Better@Home team.

Regards

Peter

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Response from Maddi Hoare, Hospital in the Home, Swan Hill District Health 2 years ago
Maddi Hoare
Hospital in the Home,
Swan Hill District Health

Submitted on 26/11/2021 at 2:19 PM
Published on Care Opinion at 2:20 PM

picture of Maddi Hoare

Dear bargainmt76,

Thank you for taking the time to provide the Care @ Home team with your feedback.

Our team of both Nurses and Doctors focus heavily on ensuring all clients and their families feel safe and supported while completing their isolation period and I am very glad to hear this was your experience with the service.

I would also like to take the opportunity to thank you for your participation in the Care @ Home program, it is greatly appreciated.


Regards,

Maddi

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