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Care Opinion

Maternity care

Posted By ophiuchusbm63

"Maternity care"

About: Armadale Hospital / Birth Suite (and Antenatal Assessment Unit) Armadale Hospital / Maud Bellas Maternity Ward & Neonatal Nursery

(as the patient),

I had a mostly great experience at Armadale Hospital maternity several months ago. From the lovely ladies in the clinic to my birth and beyond. I felt supported and empowered. Having had a traumatic experience at a private hospital several years back, this was a healing experience. My baby required help with breathing for a short time in the baby unit and Tracey and Chantal were great explaining procedures to me and were very supportive of my wish to breastfeed when I had failed previously. The ladies in the assessment area and birth room, Melissa and Julie were funny and lightened the mood as I was quite anxious.  The ladies on the ward after my baby was born were so friendly, especially Nina and Emily.

Unfortunately, I also encountered some that dismissed me and seemed disinterested in giving care. I found one person blunt and seemingly not interested in spending time answering questions and I felt a burden.

The kitchen ladies were all very cheery and polite when entering my room. I feel I will choose Armadale again for my next birth providing I can avoid the person I encountered who I felt was a  bad egg.

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 2 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group

Submitted on 25/11/2021 at 5:29 PM
Published on Care Opinion at 5:45 PM

picture of Diane Barr

Dear ophiuchusbm63,

Firstly, I would like to say a heartfelt congratulations on the arrival of your newborn.

I would like to sincerely thank you for taking the time to share you experience with us and to hear your positive comments about the care you received at the Armadale Health Service really warms my heart.

I am proud to know that our maternity team was able to provide great care with professionalism and kindness during what must have been a very anxious time for you and your family. I have ensured that your kind words have been shared with all the staff involved.

I am sorry to read however that not all the staff involved in your journey treated you with the level of support and care that we strive to provide as a Health Service. I would appreciate the opportunity to look into this further if you would be comfortable in discussing this, please could you make contact with our Consumer Liaison Office on (08) 9391 1153 or via email AKG_Consumerliaison@health.wa.gov.au. We will of course respect your decision should you choose not to make contact and if this is the case we will have general discussions with the team about your experience and how we may improve.

Thank you again for taking the time to write to us and best wishes to you and the family.

Diane Barr

Executive Director

Armadale Kalamunda Group

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