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"Vaccination Hub Open Hours"

About: COVID19 Vaccination Clinic - Wonthaggi

(as a service user),

Went to the town hall to get the second jab about a week ago, only to find the doors closed and no one around. No sign on the window to let us know if they would be opening later or if it is closed for good. The website states the same as it did the day before, Open Monday to Friday 9 am-4 pm and Saturday from 10 am. I called the Vaccine information line, they too stated it was open.

When was Bass Coast Health going to update the public about their opening hours? How can I trust a health service when they can not do a simple task like informing the public of their opening hours? Update the website and put a sign on the door. In my opinion, if that is too much trouble then I worry what else may be missed or forgotten.

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Responses

Response from Louise Sparkes, Deputy Chief Executive Officer, Bass Coast Health 2 years ago
We have made a change
Louise Sparkes
Deputy Chief Executive Officer,
Bass Coast Health
Submitted on 24/11/2021 at 7:21 PM
Published on Care Opinion on 25/11/2021 at 9:43 AM


picture of Louise Sparkes

Dear flutedm98,

Thanks for providing feedback regarding our communication of the opening of hours for our vaccination clinic.

We understand that it must have been really inconvenient to not be able to find opening information that was accurate. We apologise that you arrived to a closed centre when you were trying to access a vaccination. This was an omission on our part due to the many changing aspects of our COVID response in the last few weeks, we agree that we should have updated this information.

We have updated our social media, websites and the door of the centre as a result, to include our new operating hours.

Regards,

Lou

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