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"Excellent patient care!"

About: Busselton Health Campus / Emergency Department

(as the patient),

Hello,

I would like to commend the ED staff who cared for me recently. I was admitted with a suspected snake bite or White Tip Spider bite to my ring finger (r/h). I found the admission person at reception was very helpful and called for a wheelchair for me when the staff heard it may be a serious bite (I had called Poisons Hotline and it seemed to me they strongly recommended I went straight to ED), and I was taken through to ED.

The staff who cared for me, including Nurse Helen and Dr Kamal (his first name), plus the nurses and auxiliary staff (lovely cup of tea!) were so compassionate and caring. I wasn't made to feel like I was wasting anyone's time, even though I apologised for being sent ahead of other patients in the waiting area.

The outcome (to my sheer embarrassment) was a bee sting! The staff didn't make me feel awkward, more-so they said that was the better outcome.

Thank you so much Busselton ED!

Kind regards,

perthperson

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Responses

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West last month
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West
Submitted on 1/12/2021 at 3:13 PM
Published on Care Opinion at 4:33 PM


Dear perthperson,

It is good that you came to ED with your suspect snake or spider bite as they can be very painful and serious without observation and treatment. Please do not feel embarrassed that it turned out to be a bee sting, they too are very painful!

I am so happy that the staff were caring and compassionate. We are incredibly lucky in Busselton to have a great team of staff who consistently provide a high level of care from the admin and support service staff to the doctors, nurses and allied health staff.

I will be sure to pass on your lovely commendation.

Kind Regards,

Caroline Booker

Clinical Nurse Manager

Emergency Department

Busselton Health Campus

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