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"My recent attendance for a surgical procedure"

About: Karratha Health Campus / Surgical Services

(as the patient),

I recently had to undergo an arthroscopy on my left knee in Karratha Health Campus Surgical Services and was a little worried at the prospect of having  general anaesthetic.

I needn't have worried, from the moment I stepped into the unit, I found the staff were welcoming, professional and supportive, explaining everything in Stage One and ensuring I felt informed and comfortable before entering the theatre. I found the staff inside were exceptional, going as far as to hold my hand and giving me reassurance whilst I was going under for the surgery.

On waking, my excellent care continued, from the recovery nurse's friendly face and compassionate nature to the after care in Stage Two, where I believe the nurse was attentive and thorough. I cannot express my gratitude enough for the care I was given, and in my opinion, the Surgical Services Clinical Nurse Manager should be very proud of her wonderful team. 

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Response from Liam Avery, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 8 months ago
Liam Avery
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 29/11/2021 at 1:55 PM
Published on Care Opinion at 2:06 PM

picture of Liam Avery

Dear Waffle,

Thank you for taking the time to share this with us at Karratha Health Campus, I appreciate how it can be a daunting prospect leading up to an operation especially with general anaesthetic.

I am pleased to hear about the positive experience, this feedback assists us to be aware of our health care delivery being in line with the WACHS values. I will be sure to pass on this feedback to the team and the Clinical Nurse Manager as you have highlighted.

Kind regards,

Liam Avery

A/Operations Manager West Pilbara

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