"Emergency department"

I went to the local E.D. department to get advice on my voice/spread of laryngitis e.g. could I go out and see others or attend a course as I could not get a local GP appointment?

I was wearing a mask. I also had written down why I was there including that I had already had a Covid 19 negative test result. 

I told the receptionist I had a negative Covid 19 test.

I was sent to the ambulance bay (cold).

I was not addressed by the team and when I did address them, it seemed to me they had scowling faces and rude tones of voices. 

I recall they stated they needed to test for Covid 19 again.

I believe no one asked why I was there (which was to find out whether I could go out and see others).

This was frustrating. As I understand it, I would expect the receptionist to pass on the message and also to be felt acknowledged by nursing staff.

Furthermore- I feel an ambulance bay is not a comfortable place to sit waiting (it can be traumatic especially if you have had a traumatic hospital experience before).

Based on my experience, could staff be kind to their patients and give clear instructions on what they are doing and why?

I had had a positive experience with the nurse I originally saw for Covid-19 testing a few days prior- friendly, clear on procedure, clear on what to do next.