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"Augusta (WA) Hospital"

About: Augusta Hospital / Emergency Department

(as the patient),

This story has a somewhat humorous side in so much as, during an 11-day caravan trip, we (that is 3 of us) needed to attend the hospital on 3 consecutive days. Initially I slammed my finger in the caravan door and tore the end off! This was treated with the aid of super glue (medical variety - not hardware) and a wad of dressings, which over the next 4 or 5 days was changed by the staff there. 

On the 2nd day, I took my wife to the hospital with ankle swelling and tenderness. Following an initial consult, a call was made to the on-call doctor in Margaret River, who promptly arrived and diagnosed cellulitis. Medication was prescribed and we followed this up a couple of days later.

On the 3rd day, I took our friend to the hospital with serious sunburn to his feet and ankles. Upon entry to the hospital, we were once again greeted by Anna, a very lovely and friendly nurse. She looked at me and said in a joking manner " ïf you bring any more patients to this hospital - I'm going to ban you". 

At all times (I think 5 in all) the staff we encountered in August (including my wife's follow-up at the clinic ) were amazing. As a triage facility, they work extremely well, and it's just a pity they are limited to the treatment they can provide. All in all a  very pleasant experience, which we followed up with freshly made scones, jam and cream.

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Responses

Response from Colin Bristow, Clinical Nurse Manager Augusta Hospital, WA Country Health Service Southwest 2 years ago
Colin Bristow
Clinical Nurse Manager Augusta Hospital,
WA Country Health Service Southwest
Submitted on 13/12/2021 at 7:37 PM
Published on Care Opinion on 14/12/2021 at 9:38 AM


Dear waltzhp79,

Thank you for your very kind words. It is unfortunate that on your holidays all three of you needed to be seen in our Emergency Department. I am very glad to hear that you felt the care provided to you by our amazing team was a positive experience for all of you, and I hope we were able to minimise any interruptions to your holidays.

I have shared your feedback with the Augusta Hospital team, who always provide a high level of care to the Community of Augusta and to the visitors to our region. I hope you have all recovered and we hope to see you again in our community, enjoying the attractions and environment of Augusta.

Thank you for the scones, Anna made the ultimate sacrifice and shared them with everyone, they were delicious!

Regards,

Colin Bristow

Clinical Nurse Manager Augusta Hospital

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