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COVID assessment clinic

Posted By Confidential1234

"COVID assessment clinic"

About: St George Hospital

(as a service user),

Waiting in line for 4 hours with no end in sight. No information given to us, no ETA, no near bathrooms. Feel completely abandoned.

I believe the poor security has been bombarded with questions. Horrible service I think. In my opinion, it would not kill to provide patients with information, have online bookings, make bathrooms available, a staff member organising the queue, etc. I think the situation shows a lack of management. 

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Responses

Response from Paul Darcy, General Manager, St George Hospital 2 years ago
Paul Darcy
General Manager,
St George Hospital

General Manager of St George Hospital

Submitted on 13/01/2022 at 11:32 AM
Published on Care Opinion at 12:38 PM

Dear Confidential1234,

Thank you for your feedback about your experience at the St George COVID clinic.

Our COVID Clinic, similar to others across the state, has been experiencing unprecedented demands for PCR testing.

I am sorry to hear about the long wait and lack of communication you experienced when attending our clinic. I will ensure staff are reminded about the importance of communication as we continue to review our process to improve the service we provide.

Your patience and understanding are greatly appreciated during this challenging time.

Yours sincerely

Paul

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