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My spouse

Posted By elephantet63

"My spouse"

About: Peel Health Campus / Emergency Department

(as a relative),

My spouse was brought in by ambulance. I recall they waited 2 and a half hours to see someone. Not breathing properly and shaking in the Ed. They had bad food poisoning.

I believe no one came out to ask if ok, not one staff member. I took my spouse home again. In my opinion, this place is disgusting. Based on my experience I won’t go here if sick. It seems to me this place is not going to cope with Covid at all. God help us.

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Responses

Response from Andrew Tome, Chief Executive Officer, Peel Health Campus 2 years ago
Andrew Tome
Chief Executive Officer,
Peel Health Campus

Submitted on 17/01/2022 at 7:08 PM
Published on Care Opinion on 18/01/2022 at 9:36 AM

picture of Andrew Tome

Dear elephantet63,

Thank you for your feedback regarding your spouse’s recent presentation to the Emergency Department at Peel Health Campus.

I am sorry that the care we provided did not meet your expectation on this occasion. We do take all feedback seriously and would welcome the opportunity to investigate your concerns and respond to you directly.

If you could contact our Complaints Officer on 9531 8580 / enquiries.phc@ramsayhealth.com.au, we would welcome the opportunity to discuss your concerns directly with you.

Kind regards,

Andrew Tome

Chief Executive Officer

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