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Excellent experience

Posted By millimeterjb65

"Excellent experience"

About: Merredin Health Service / Emergency Department

(as the patient),

I attended Merredin ED for symptomatic COVID-19 swabbing. I called the ED where the nurse Leeza answered my phone was friendly and explained what time to attend. When I arrived to the ED at the designated time Ollie the RN was friendly, explained the testing process clearly and was able to direct me through it via the intercom. Leeza completed the swab and observations and was caring, compassionate while doing so. My experience was easy, quick and the team were prepared, friendly and approachable which I really appreciated! :)

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Responses

Response from Suzanne Taylor, A/Operations Manager Eastern Wheatbelt, WA Country Health Service - Wheatbelt 3 years ago
Suzanne Taylor
A/Operations Manager Eastern Wheatbelt,
WA Country Health Service - Wheatbelt

Submitted on 31/01/2022 at 1:14 PM
Published on Care Opinion Australia at 1:40 PM

picture of Suzanne Taylor

Dear millimeterjb65,

Thank you for taking the time to provide such positive feedback regarding your COVID-19 testing experience at Merredin Health Service. Our staff do understand how worrying it can be to require a swab for COVID-19, and that it is not the most pleasant experience. I am glad to hear that this understanding came through in their care and interactions with you.

I was delighted to pass on your feedback to the nurses in ED and I’ve also thanked them for their great service.

Best wishes,

Suzanne Taylor

A/Operations Manager Eastern Wheatbelt

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