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Care Opinion

Triage service

Posted By screenname01

"Triage service"

About: Busselton Health Campus / Emergency Department

(as the patient),

I was told I had a nystagmus by a physio (housemate).

I already had GP appointment booked for something else in the week to come. The next day I was concerned as the housemate had said I may have a brain cancer ie. Could be a cause of nystagmus. Thus I went to E.d. in Busselton to see if I should get it checked more urgently.

The nurse at the front desk had a calm manner. She spoke to me, looked at me and I recall said because I have a GP booked soon to go home and do some yoga.

I trusted her as I felt she had taken the time to assess me.

I have found the staff lovely at Busselton Hospital. Thank you.

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Responses

Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West 2 years ago
Jodie Omodei
Operations Manager, Coastal,
WACHS South West

Submitted on 28/01/2022 at 11:31 AM
Published on Care Opinion at 11:53 AM

Dear screenname01

Thankyou for your feedback in regards to your presentation to Busselton ED.

It must have been very frightening to think that you may have had brain cancer so I am very glad that the triage nurse was able to reassure you and provide you advice. I also hope that your fears were further allayed when you attended your GP appointment the following week.

I will ensure the ED team are aware of your feedback and I agree that the staff at Busselton Hospital are all lovely!

Kind Regards

Jodie Omodei

Operations Manager

WACHS-SW Coastal

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by screenname01 (the patient)

That would be great if you can let them know. It was last year but I hadn't got around yet to giving feedback.

Thank you.

Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West 2 years ago
Jodie Omodei
Operations Manager, Coastal,
WACHS South West

Submitted on 31/01/2022 at 11:35 AM
Published on Care Opinion at 11:40 AM

Dear screenname01,

I have printed your Care Opinion feedback and it is available for all the ED staff to see.

Thankyou again for taking the time to write.

Hope you have a great day.

Kind Regards

Jodie Omodei

Operations Manager

WACHS-SW Coastal

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by screenname01 (the patient)

Thanks. I think because she addressed my concern and took the time to explain things it really helped me relax and not worry about it. I.e. I could trust her advice. Thus probably saved the time of other staff too. Cheers again, fantastic nurse in my opinion.

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