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"Maternity care and cleanliness"

About: Broome Health Campus / Maternity/Midwifery

(as the patient),

I was admitted into hospital after waters breaking & required an emergency caesarean. The maternity nurses & doctors showed care, empathy & respect for all aspects of my care, including when I was required to stay longer with my newborn awaiting a flight with RFDS. The staff welcomed my family each day and made them feel included and welcomed at all times. 

During my stay I was required to move rooms. My room within the maternity ward I felt was immaculate and clean. On moving into a private room, I was disappointed to find it appeared to be unclean. I recall I found the following:

- used cotton tip, open cracker wrapper plus a used infant bottle on the rooms main floor

- hair remained throughout the bathroom on the walls plus a large amount over the floor

- the bed itself did not offer me the level of comfort and support for long periods of stay, when I'd just had a c section. 

On raising my level of disgust, to the point to discharge me the following day, the night managers were called and notified who I believe ordered a re-clean of bed linen plus bathroom.

In my opinion, the room should have been thoroughly checked prior to my placement with a newborn, but more importantly in our current health climate, I felt it should have been thoroughly cleaned!

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Responses

Response from Ben Vickers, Support Services Co-ordinator, Broome Regional Health Campus, WACHS - Kimberley 2 years ago
Ben Vickers
Support Services Co-ordinator, Broome Regional Health Campus,
WACHS - Kimberley
Submitted on 10/02/2022 at 6:16 PM
Published on Care Opinion on 11/02/2022 at 9:40 AM


Dear limaet99,

Thank you for taking the time to let us know about your experience – both the good and the bad.

I would love the opportunity to speak to you more about the negative aspect of your stay, please contact me on 91942811 or via email Broome.SupportServices@health.wa.gov.au.

Regards,

Ben

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