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Not so elective surgery

Posted By doradofy78

"Not so elective surgery"

About: Sale Hospital / Surgery/Theatre Sale Hospital / Surgical Services/Ward

(as the patient),

Like many, my 'elective' surgery was cancelled numerous times. I don't believe anyone elects to have unnecessary surgery in the public system. Anyway, during the most recent call to cancel, I expressed my growing concerns as it had now been about 4 years since my last review of a potentially life-threatening condition.

The patient service consultant from Central Gippsland Hospital listened to my concerns, showed a level of empathy and assured me she would speak with the Doctor. She did just that and I was booked in the next week.

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Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health 2 years ago
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health

Submitted on 21/02/2022 at 3:22 PM
Published on Care Opinion at 3:30 PM

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Dear doradofy78,

My name is Mandy Pusmucans and I am the Director of Nursing at Sale Hospital.

Thank you for sharing your story. I am sorry that your surgery had to be re-scheduled a few times. The global pandemic is certainly being felt at all levels, and for hospitals, one of the requirements has been to decrease elective surgeries so that staff could be re-deployed to support COVID patients and services. Thank you for bearing with us.

The Patient Services Team has worked really hard to keep in touch with people like yourself. They are keen to provide enough information and support to help you to get through this challenging time. They will be pleased to hear that you found their approach empathetic and reassuring, as this is what they aspire to.

I am pleased that you are booked in for next week. I wish you well for your recovery.

Again, thank you for sharing your story.

Kind regards,

Mandy

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