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"Accessing assistance"

About: Collie Hospital / Emergency Department

(as the patient),

One morning, I was assaulted while walking my dogs. I went to Collie Hospital, it was shut. I did speak to someone through the buzzer, but I felt they were quite dismissive, so I left. I was distressed, I couldn't deal with what I felt was bureaucratic snottiness at that point. I tried again a couple of hours later. This time I made it into the ED. The clinician who saw me asked me several times what they were supposed to do. I didn't know either. I'm not a clinician. I left in tears. I had trouble getting out the door, I was crying.

So naturally the staff rang security. I managed to escape before the security staff could attack me. I felt very unimpressed. I was not badly injured, but I was bruised and sore. My injuries aren't documented and if the police had bothered to show up, I believe they would trivialise them so they get out of doing any paperwork. It seemed the hostility, incompetence and lack of compassion by the Collie Hospital made my very bad day, even worse.

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Responses

Response from Barry Moroney, Director of Nursing, Wellington, Harvey Hospital, WACHS South West 2 years ago
Barry Moroney
Director of Nursing, Wellington, Harvey Hospital,
WACHS South West

Manage Collie, Donnybrook, and Harvey Hospitals

Submitted on 24/02/2022 at 7:13 PM
Published on Care Opinion on 25/02/2022 at 9:49 AM


Dear assault victim,

I'm sorry to read about your experience at Collie Hospital, where we didn't meet your expectations. I sincerely apologise that this happened to you during what must have been a difficult time.

I would like to reassure you that we take your concerns very seriously. If you wish, I would be very appreciative if you could contact me on 0429 323 174 so I can understand what happened. I will then discuss this with the clinical team how we can learn from your story, and to make sure that this does not happen to anyone else.

Yours sincerely,

Barry Moroney

District Manager, Collie Hospital

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