"Empathy training would be helpful"

A particular nurse whose name I can provide, could certainly do with some empathy training in my opinion, and not tell patients things that were not told to them (and carer separately) when they themselves were not there. All I wanted was some mental help. Maybe use the words such as "that shouldn't have been said" or similarly not "no they didn't." 

I feel it is not good to let a mental health client home without telling them the medication they had just taken, unless they wait for a report to be written. I had sat in emergency for 6ish hours in the cold, not going to be admitted and expected to wait longer for when the nurse has time to write the report.