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Care Opinion

A public thank you

Posted By pilingsyf38

"A public thank you"

About: Joondalup Health Campus / Emergency Department

(as the patient),

I had a series of ‘episodes’ which seemed like a stroke.

I panicked and as I arrived at the ED department, and the door slid open, the security guard told me to stand back due to COVID restrictions. I collapsed into him. All I remember is falling into his chest and he grabbed me by the shoulders, steered me to the Triage and then moved me into the ED Department immediately.

From then on for a few days, the care was absolutely wonderful. I cannot fault a single person in the whole organisation. The porters, nurses, doctors, student doctors, food lady, neurologists the opto neurologist, scanning technicians, MRI and CT were so fantastic that I still feel emotional thinking about it.

I have tried to find a way to thank them all publicly and on their website, but this is the only site I have found.

Thank you, Thank you, Thank you.

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Responses

Response from Paul Taylor-Byrne, Deputy Director of Clinical Services - Acute Care, Ramsay - Joondalup Health Campus 2 years ago
Paul Taylor-Byrne
Deputy Director of Clinical Services - Acute Care,
Ramsay - Joondalup Health Campus

Submitted on 22/03/2022 at 2:55 PM
Published on Care Opinion at 3:40 PM

picture of Paul Taylor-Byrne

Dear pilingsyf38,

Thank you for sharing your story with us. It is reassuring to hear that you received timely treatment and assessment during your time in the Emergency Department and throughout your inpatient journey.

Your feedback has been very well received and really appreciated by all staff involved, as it always is from patients, but especially now during these extraordinary times.

Thank you for also following up with some detailed feedback which has made its way to staff in all the relevant areas that you have expressed your kind gratitude to. Your comments really do let staff know that what they do makes a difference.

I hope your recovery phase is progressing well and wish you the very best of health for the future.

Kind Regards

Paul Taylor-Byrne

Acting Director of Clinical Services

Joondalup Health Campus

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by pilingsyf38 (the patient)

Thank you for this response.

I need to single out the security guard in particular. He was just fantastic!

Please thank him from me.

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