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Doctor, Nurse and Dentist

Posted By oriontt78

"Doctor, Nurse and Dentist"

About: Perth Children's Hospital / Emergency Department

(as a parent/guardian),

After an accident that resulted in my child needing emergency dental treatment, we attended Perth Children's Hospital emergency department.

We were first seen to by Dr Katy and Nurse Wes who, I felt, were amazing and made myself and my child comfortable. They then organised for the on-call Dentist to attend. The on-call Dentist Mahaela (unsure of spelling) arrived shortly after and moved us to the ED dental room. I found she was so gentle, kind and calm which had an instant impact on my child and myself as a parent. She was able to fix the problem and sent my child home with her beautiful smile back.

I understand how busy ED can get and how under the pump these staff are, but I truly can't thank them enough for the care my child received, especially with the dentist being on-call on a Saturday night! I believe these three staff members are an asset to PCH and should be commended on the outstanding job they do. 

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Responses

Response from Tim Jones, Co-Director Medicine, Child and Adolescent Health Service - WA 3 years ago
Tim Jones
Co-Director Medicine,
Child and Adolescent Health Service - WA

Head of Department

Submitted on 11/03/2022 at 4:43 PM
Published on Care Opinion Australia on 14/03/2022 at 9:47 AM

Dear oriontt78,

Thank you so much for taking the time to share your positive feedback about your daughter’s experience in our Emergency Department (ED) at Perth Children’s Hospital (PCH). I will ensure that your thoughtful comments are relayed to all staff involved, as I’m sure they will be delighted to hear your kind words.

It is reassuring to hear that our staff were able to provide a positive healthcare experience and that their care, compassion and professionalism reassured you and child during at what would have been a very a distressing time for you and your family.

Our staff are committed to demonstrating our organisation’s core values of Accountability, Collaboration, Compassion, Equity, Excellence and Respect and your experience reflects these values.

Feedback such as yours is appreciated and acknowledges our dedicated staff, so thank you once again for taking the time to let us know.

Wishing you and your family all the best for the future.

Kind regards

Professor Tim Jones
Co-Director – Medicine
Perth Children’s Hospital

and

Louise Keyes
A/Nursing Co-Director Medicine
Perth Children’s Hospital

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