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"Patient experience"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I was visiting Sydney and had developed eye symptoms the day before which worsened greatly, leading me to present to the ED at the Sydney Eye Hospital. I was diagnosed with a retinal tear and detached retina so I was very scared and anxious for what the outcome would be and if I would lose sight in the eye.

I had surgery the next day which went well. The staff and drs were very professional and reassuring from start to finish. The triage nurse Chris was amazing, she got the job done while managing to make me smile and the other nurses involved were all very professional. They helped me source accommodation and get things sorted. The fellow Dr Rhuen explained everything and was very professional. Procedure performed by Dr John. As a RN myself, I feel we don’t get much positive feedback but thank you all.

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Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 2 years ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 16/03/2022 at 6:18 PM
Published on Care Opinion on 17/03/2022 at 9:43 AM


Dear pilingshz38,

Thank you so much for taking the time to share your experience while attending the Emergency Department and the surgery that followed. I was so pleased to read about your positive experiences. The teams do great things in situations that can be challenging at times, however, they always do so with the intent of being professional, compassionate and person centred.

It will give me great pleasure to share your experience with the team. All staff mentioned will receive our valued HERO award.

I trust your eye is healing well and it is lovely to hear from a fellow nurse about their care.

Kind regards

Jon

Director of Nursing and Support Services

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