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"CHN for the win"

About: Karratha Health Campus / Maternity Unit Pilbara Population Health

(as a service user),

This is an appreciation post to the Child Health Nurses from Karratha Health Campus and one in particular that stole our hearts.

We are first time parents of a 4 month old baby and we feel so supported by the CHN team all the way from the first home visit (when our baby was 9 days old), passing through his 8 weeks check and immunisations and the 4 weeks Early Parenting Group, and finally his most recent visit last week for his 4 month old check and immunisations.

That first home visit set the tone for everything that was to come and gave us the confidence we needed on those early days where everything was new. We received great advice that we remember and practise till now, not only baby care specific but also mental health and caring for us as a couple in this new journey. Now that we feel a bit more experienced, we continue to receive valuable information that is supported by other professionals and trustable sources.

After the last appointment, our child health nurse took the extra step to send us an email with a lot of extra information regarding a particular question we had and we couldn't be more grateful. Honestly, who does that lately? Just special and really committed people.

In my opinion, Karratha people are lucky to have this health team caring for their children. We will truly miss them when we leave town. Thank you, we will never forget you!

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Responses

Response from Alistair Pinto, Regional Director Population Health, WACHS PIlbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Alistair Pinto
Regional Director Population Health, WACHS PIlbara,
WA Country Health Service (WACHS) Pilbara

Regional Director Population Health for WACHS Pilbara and the lead of the Allied Health, Community Health and Public Health Teams.

Submitted on 14/03/2022 at 7:46 PM
Published on Care Opinion on 15/03/2022 at 10:13 AM


picture of Alistair Pinto

Dear woodpigeonnk95,

Thank you for providing such wonderful feedback in relation the care you received from our team, especially the Child Health Nurse (CHN).

Our teams always strive to embody the WACHS values whilst providing excellent care to our clients. I was pleased to hear that in your case the Child Health Nurse not only provided the support you and your child required but also went the extra mile to cater to your individual request.

I am sure the CHN will be pleased to hear what a difference they were able to make in supporting you and your family during this period. We wish you the very best with your move.

Regards,

Alistair

Dr. Alistair Pinto

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