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COVID testing on entry

Posted By Regional Patient

"COVID testing on entry"

About: Geraldton Hospital

(as a service user),

I was COVID tested as per protocol when I visited the hospital recently and the people were very friendly and welcoming. I’m a bit concerned however because I don’t think the RAT testing was done properly. The swab was only up my nose for about 1.5 seconds each nostril and I felt it wasn’t swabbed very deep. It wasn’t done to the instructions I’ve followed on my at home RAT test, which seems to be the same. The staff are doing a great job and I don’t want anyone to get in trouble, but I’m worried that possible positive cases are accidentally getting through.

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Responses

Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service 2 years ago
We have made a change
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service

Submitted on 23/03/2022 at 1:51 PM
Published on Care Opinion at 2:33 PM

picture of Derek Fraser

Dear Regional Patient,

Thank you for taking the time to share your valuable story on Care Opinion.

Like you, I am concerned the RAT testing for COVID-19 is completed thoroughly to ensure an accurate result is achieved. I have liaised with our COVID-19 Response Team to conduct any necessary refresher training, thereby ensuring staff conducting tests are completing them in accordance with the current guidance and regulations. I thank you for alerting us and wish to reassure you that staff will be supported and won’t be in trouble.

It is heartening to hear that during these challenging times the staff were friendly and welcoming. I will be happy to pass this onto the RAT testing team and thank them for their focus on making our consumers feel comfortable.

My name is Derek Fraser and I am Operations Manager at the Geraldton Hospital. I can be reached on 08 9956 2369 or derek.fraser@health.wa.gov.au if you would like to discuss your presentation any further.

Thank you again for sharing your story.

Kind Regards,

Derek Fraser

Geraldton Hospital Operations Manager

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