"Excellent care"

After two weeks of my baby having a low grade temperature and not being able to get a face-to-face doctor appointment, I made the decision to take them into Kalgoorlie Health Campus Emergency Department as their heart rate had become very rapid.

After triage and our RATs, we were immediately taken through to a treatment room. We were then seen by an absolutely wonderful doctor who not only took down all relevant information and history but made sure that I was doing OK as well. We were then seen by a nurse who administered Panadol and Nurofen and sat with me for a while and had a little chat to ensure that I was doing OK, she also showed me a few tricks to administering medication which was greatly appreciated.

We were referred straight to paediatrics and had a paediatric doctor attend to us while still in ED. It was then decided that blood tests were required, and a cannula would have to be placed. Inserting a cannula in a baby is definitely traumatic and stressful however the doctors and nurses involved were all amazing and did everything possible to make both of us as comfortable as possible.

After the tests the decision was made to admit my baby until the results were known. At this stage I was completely relieved as I felt I knew that my baby was now in the best place possible.

We finally got an answer and treatment commenced, and almost immediately we had our bubbly baby back. We spent a couple of nights in the children's ward and every doctor, nurse, and patient services officer we dealt with were so professional, understanding, and caring. Being the only parent allowed in for the duration is extremely difficult however having such supportive nurses attending definitely made it easier.

I am so grateful for everyone that was involved in my baby’s care.