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Covid and surgery

Posted By Misstreated

"Covid and surgery"

About: Royal Perth Hospital / Acute Assessment & Medical Ward 5B & Surgical Ward 5E

(as the patient),

I cut open my finger via a dog bite and was booked for plastic surgery at Royal Perth Hospital a few days after due to possible tendentious damage. I arrived for day surgery and tested positive to covid where I was told to ring my partner to pick me up. I asked about my surgery to which I recall I was given a shrug so I stormed off.

I received a call several minutes later and asked if I could come back because they had spoken to the surgeon who said it was a must for the surgery. I returned to the hospital and made to wait outside for another 20 minutes feeling like I was a lepper because, and I recall, it makes the staff feel queazy having a positive covid person in the building with them.

I would hate to be actually sick with covid in Perth, because if the way I was initially treated and made to feel was the norm, I wouldn't have agreed to be tested. 

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 2 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 31/03/2022 at 1:37 PM
Published on Care Opinion at 4:18 PM

picture of Lesley Bennett

Dear Misstreated,

Thank you for sharing your feedback regarding your care at Royal Perth Hospital recently. I was sorry to hear of your experience and assure you this is not the level of care and professionalism we strive to provide.

Whilst I am grateful your doctor was informed promptly and able to intervene, I am very sorry there appeared to be confusion and miscommunication.

It is most important that staff manage the COVID-19 directions, required of health services, as appropriately and compassionately as possible to ensure that we maintain excellent patient care whilst minimising unnecessary angst. The hospital has protocols in place to protect patients, visitors and staff and, as such, staff are equipped to continue to provide services to the community.

The Royal Perth Bentley Group is committed to providing the highest quality of care for patients and we are always seeking to learn when our patients have a poor experience. If you would like the opportunity to discuss your concerns further, please contact the Consumer Engagement Unit during business hours, 8 am to 4 pm Monday to Friday on (08) 9224 1637 or via email: RPBG.feedback@health.wa.gov.au.

Thank you for bringing this matter to our attention. Again, please accept my sincere apologies for your experience and I hope you are recovering well from your surgery.

Kind Regards,

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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