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"Birthing experience"

About: Ipswich Hospital / Maternity

(as the patient),

I had an emergency C-Section at Ipswich Hospital and then transferred to the maternity ward in 5C. I had a horrible experience. My spouse could not stay in the ward to help me out. I was in so much pain, I was told to buzz the midwives if I need help to care for baby. I felt they took a while to attend to me and my baby was very unsettled. I found one staff member was quite rude when I asked for a warm blanket for my baby because I recall they flopped the blankets on my bed in a very rude way and said that I only get two warm blankets. I felt I didn’t get any support from the staff. Although not all were bad, there were a couple of staff who were so nice and willing to help me out.

I loved my MGP and the doctors, anaesthetic registrar were so good and professional. Not to mention the operating theatre staff were so amazing! Based on my experience, only the ward I would not recommend. But overall, I would not go to this hospital for my second birth.

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Responses

Response from Care Opinion Australia, Care Opinion Australia 2 years ago
Care Opinion Australia
Care Opinion Australia
Submitted on 1/04/2022 at 12:34 PM
Published on Care Opinion at 12:35 PM


This response was posted by Care Opinion on behalf of West Moreton Hospital and Health Service

Dear Firsd34,

The birth of a baby is a very special time for a woman and her family, so we are really sorry for your experience.

In order to learn and improve from your experience, our Consumer Liaison (CLO) Office would like to speak with you further. You can contact CLO on 0409 275 503 or email WMH_CLO@health.qld.gov.au.

Even if you choose not to make contact, please be assured CLO will share your feedback with senior maternity staff, who will review the issues and consider potential improvement actions.

Best wishes

Consumer Liaison Office

West Moreton Hospital and Health Service

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