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Bad experience

Posted By squatfw88

"Bad experience"

About: Patient Assisted Travel Scheme - WACHS Goldfields

(as a service user),

Sadly, my recent experience with PATS was far from satisfactory. I found the manner in which the staff member communicated was extremely disappointing. I was shocked by the abrupt, dismissive tone, and seeming lack of care. I am concerned that other people may forgo important medical treatment due to what I believe to be legitimate claims being rejected, or simply because they are too worried to deal with the PATS staff. 

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 2 years ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 14/04/2022 at 1:21 PM
Published on Care Opinion at 2:26 PM

picture of Peter Tredinnick

Dear squatfw88,

Thank you for taking the time to share your feedback. I am sorry to hear that your recent experience with our patient assisted travel scheme (PATS) staff was not to a standard where you were shown compassion and empathy.

PATS is there to assist country people during a vulnerable time, we take your concerns very seriously and are always trying to improve our services by providing staff with further training, can I encourage you please to contact our PATS coordinator Margaret Smillie on 9079 8071 or via margaret.smillie@health.wa.gov.au and she will be able discuss with you what occurred.

I appreciate that you have taken the time to share your concerns with me, this is a timely reminder of how important every role and interaction is throughout a patient’s journey.

Peter Tredinnick

Regional Director

WACHS Goldfields

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