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"Poor transitional care of my parent with dementia"

About: Martin Luther Homes Transition Care Program - Eastern Health

(as a carer),

My parent was in there for about 2 months and in my opinion, was absolutely miserable. I believe there were not enough staff at the transitional care section, and it seemed they were overworked and understaffed. To my knowledge, my parent was never taken outside and when I went to visit them, I could only take them outside twice.

For some reason after that, visitors could not sit outside with their parents. I asked a few times why this was so and I felt I got different stories from each staff member I asked. I felt my parent suffered greatly from this. I believe a person with dementia needs outdoor activity. It seemed there were hardly any activities within the facility and my parent was just stuck in their room pretty much all of the time.

In my opinion, this place actually made my parent's dementia and delirium worse. It was a 2 storey place and they actually moved my parent twice from upstairs to downstairs room. I felt that this once again made my parent's delirium worse. There was a very small dining room there but nothing to do. Based on my parent's experience, I really do not recommend this place for transitional care. In my opinion, it really is a prison.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 3/05/2022 at 7:11 PM
Published on Care Opinion on 4/05/2022 at 8:45 AM


picture of David Plunkett

Dear warmxw34,

Thank you for taking the time to share your experience when your parent was in the Eastern Health Transition Care Service located at Martin Luther Homes

I'm sorry this was not a positive experience and that you would not recommend this facility or the care and services provided. You have raised a number of areas that I believe require further discussion and follow up with you.

In order for us to follow up these particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au.

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

Thank you again and I hope your parent is now settling / has settled into their ongoing home. I hope we hear from you soon.

Kind regards

David

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