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Visiting Emergency Dept

Posted By handsetnx67

"Visiting Emergency Dept"

About: Warren Hospital / Emergency Department

(as the patient),

I'm a type 2 diabetic that severely burnt my toes with scalding water. The initial visit to the ED department was a great experience, the nurse was lovely. However, when I booked my revisit appointment to have the dressings changed I was made to wait over an hour to be seen even though, as I understand it, there was not one person in the emergency Dept and I could plainly see the nurses seeming to stand around talking. Was not very happy with the service due to why book an appointment at a specific time if you are not going to be seen then?

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Responses

Response from Justine Kelly, Director of Nursing Health Service Manager, Warren Blackwood Hospitals nearly 2 years ago
Justine Kelly
Director of Nursing Health Service Manager,
Warren Blackwood Hospitals

Submitted on 7/06/2022 at 11:29 AM
Published on Care Opinion at 11:56 AM

picture of Justine Kelly

Dear handsetnx67,

I hope that your recovery from your burn injury is progressing well. I am pleased to hear that your initial visit to Warren Health Service met your expectations and provided timely treatment.

I am sorry to hear that your subsequent visit for treatment did not meet your expectations. Communication between our staff and outpatients is important on making the appointment booking and whilst waiting in the department to ensure that all parties are informed and I have requested the admin team review this. It is important to be aware that outpatient bookings, although made for a set time, are dependent on the activity in the emergency department.

I am sorry that this was not your experience on this occasion. I am appreciative of your feedback as it allow us to continually review our processes with you as our consumer being foremost in this.

Please don’t hesitate to make contact with me Justine Kelly 0427901242 should you wish to discuss further.

Kind Regards,

Justine Kelly | DoN - HSM Warren & Blackwood Hospitals

M: 0427901242

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Response from Justine Kelly, Director of Nursing Health Service Manager, Warren Blackwood Hospitals nearly 2 years ago
Justine Kelly
Director of Nursing Health Service Manager,
Warren Blackwood Hospitals

Submitted on 19/07/2022 at 3:00 PM
Published on Care Opinion on 20/07/2022 at 9:23 AM

picture of Justine Kelly

Dear handsetnx67,

I am following up from the initial feedback that you have provided to confirm as mentioned above, that we have reviewed our outpatient booking in information process.

I hope your recovery is now complete and thank you again for taking the time to provide your feedback on our service.

Kind Regards,

Justine Kelly | DoN - HSM Warren & Blackwood Hospitals

M: 0427901242

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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