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"Keeping discretion in ED"

About: Karratha Health Campus / Emergency Department

(as a staff member posting for a patient/service user),

Patient felt that the doctor did not maintain discretion whilst divulging their personal and immunological information when being admitted into ED, post-fall. The patient noted that the doctor was loudly repeating  immunological status, when the patient was quietly communicating with the doctor- in an attempt to prompt the doctor to communicate quietly in return; as the patient was wary about family members being in the ED at the same time (these family members do not know of the patient's immunological status). The patient is now very concerned about how the patient's family will react toward self, if they had overheard immunological status during the patient's consultation/admission in ED.

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Responses

Response from Liam Avery, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara nearly 2 years ago
Liam Avery
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 30/05/2022 at 12:19 PM
Published on Care Opinion at 12:51 PM


picture of Liam Avery

Dear watersp77,

I appreciate your patient advocation and sharing of this experience for the Karratha Health Campus Emergency Department.

I am sorry that the confidentiality of the patient was not respected, even if this there was not family or friends in the ED this is still not appropriate and I apologise on behalf of the service.

I would like to investigate the matter more thoroughly, would you mind contacting me via email Liam.Avery@health.wa.gov.au or alternatively by phone (08) 9144 7639. I do understand that it may be difficult to provide specific detail in advocating on behalf of someone else.

Warm regards,

Liam Avery Operations Manager West Pilbara WACHS

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