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"ED staff"

About: St George Hospital / Emergency Department

(as the patient),

I did not nearly die, why did I call an ambulance?

That’s what I recall a clinician saying when they saw me.

I’m a single parent of 3 kids and all have got Covid symptoms. I feel emotional and sensitive as I am isolated at my unit.

After I was waiting for them for about 4hrs, I was vomiting, dizzy and sometimes I was vomiting with blood. I couldn't walk, when I walked I felt  dizzy and it was painful. It’s painful in the front on the right hand side. I felt I can manage covid at home for now. 

Anyway, I explained to the clinician and I recall they kept saying the same, that I did not nearly die, why did I call ambulance? It seemed more than 6 times and I felt the clinician kept complaining about why I called an ambulance, not offer any suggestions. They also seemed to deny anything I asked them. I called the ambulance because it’s not normal what was happening.

I asked if the clinician can check my kid’s temperature, I recall they said it’s not my job to check my kid’s temperature.

But another staff member could help me check and made a good suggestion to take Panadol.

I told the clinician that I drink less fluids and have dark urine and I believe they said it is normal. I don’t have bowel movements for 4 days, they said it is normal.

I tell the clinician it’s painful around my liver, but I recall the clinician didn’t check anything, they just said it is normal for covid.  

I believe the clinician started to complain again, when I started crying, I felt they still didn’t have any suggestions.

It was the worst thing in my life. I hope it won’t happen to any other family again.

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Responses

Response from Angela Karooz, General Manager, St George Hospital nearly 2 years ago
Angela Karooz
General Manager,
St George Hospital
Submitted on 17/06/2022 at 1:50 PM
Published on Care Opinion at 3:04 PM


Dear orangegp59,

Thank you for your feedback about your recent experience. Our aim is to provide high level compassionate care to all patients and I was disappointed that this was not your experience.

I apologise for the distress caused and I would also like to invite you to reach out to our Patient Experience Manager, on 9113 2687, to discuss in more detail, the specific issues which you have highlighted, so as we can improve how our services are delivered.

Thank you again for bringing your concerns to my attention. I look forward to meeting with you.

Yours sincerely,

Angela Karooz

General Manager

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