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"Emergency department disappointment"

About: Geraldton Hospital / Emergency Department

(as a relative),

My family member presented to the Geraldton Emergency Department with what is in my opinion, a very severe health state. A 170cm tall adult weighing only 37kg, unable to eat and intentionally over-dosing on medications (20x the recommended dose), would appear to me to be very high risk. After waiting for many hours, they were eventually seen and had a blood test, waited more hours to get put on a teleconference just to then be sent away with the promise they will call us later in the week, probably in a couple days.

Someone in such a severe state clearly isn't going to last until then and so of course they were back at the Emergency Department 2 days later. After being left in the waiting room for 4 hours they were told it's not a medical emergency and that they will give a medical certificate for a week off work. Tell me, how is an emaciated adult going to magically get better, to go back to work in one week, with zero treatment? How nearly dead do you have to be before it's a 'medical emergency’? I'm no expert but it seems like once your organs start shutting down it's already too late.


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Responses

Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service nearly 2 years ago
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service
Submitted on 14/06/2022 at 12:16 PM
Published on Care Opinion at 12:16 PM


picture of Derek Fraser

Dear Gero99,

Thank you for sharing your story on Care Opinion.

I was very concerned when I read the harrowing description of your relative’s health concerns. This must be such a difficult time for your relative and for you and I sincerely apologise for any additional worry and stress caused at a time when they needed help.

I would like to speak with you or your relative as soon as possible to see what support and assistance we can provide them. My name is Derek Fraser and I am the Operations Manager at Geraldton Hospital. If you are happy to, please call me on 08 9956 2369 or email me at derek.fraser@health.wa.gov.au

So that you are aware, Geraldton Hospital, along with all other hospitals in the Midwest, has an escalation process in place to support patients and their families and carers if they feel that their own or their loved one’s health is deteriorating. This process is called Aishwarya’s CARE Call and enables the caller to speak with a senior member of staff who will listen to the concerns and seek advice and support for you or your loved one. You may notice in our Emergency Department posters about Aishwarya’s CARE Call. If you are concerned about the care you or your family are receiving in hospital in the future, I encourage you to make a CARE Call on 1800 316 729. If you want to learn more about Aishwarya’s CARE Call, you can visit: WA Country Health Service - Aishwarya’s CARE Call

I do hope your relative is feeling better and that we hear from you soon.

Yours sincerely

Derek Fraser

Geraldton Hospital Operations Manager

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