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"Day surgery at Busselton Health Campus"

About: Busselton Health Campus / Surgical Services

(as the patient),

Recently, I had a procedure done at Busselton Health Campus that I didn't want to but I needed to. It was a very traumatic and emotional day for me but Nurse Ruth in Recovery made everything better. When I was upset, she brought me tissues. When I was hungry, she brought me food.

She didn't say much but, when she did, her words were exactly what I needed to hear. She was the perfect mix of compassionate and professional. If she is like this with everyone, she should definitely receive the recognition she deserves. What an amazing nurse she is.

Also worth mentioning, Nurses Jo, Sue and Beth, Anaesthetist Kate and Dr Heidi, you are all fabulous and helped make my terrible day not quite so bad.

Seeing the whole me

Seeing the whole me


Treatment

Treatment


Pain relief

Pain relief


Being listened to

Being listened to


Being given time

Being given time


Nurses

Nurses

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Responses

Response from Gemma Moyes, Clinical Nurse Manager, Surgical Services, WACHS South West nearly 2 years ago
Gemma Moyes
Clinical Nurse Manager, Surgical Services,
WACHS South West
Submitted on 16/06/2022 at 10:24 AM
Published on Care Opinion at 10:41 AM


Dear woodpigeonhe97,

On behalf of Busselton Day Surgery I would like to thank you for taking the time to let us know of your positive experience with us.

From what you have explained it was a very stressful time for you, and I am pleased that our caring staff managed to say the right things at the right time.

I have passed on your kind words to the whole team (especially Ruth). It is always nice to get such lovely feedback.

I hope you have recovered well after your procedure.

Kindest regards,

Gemma

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