This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

COVID service access

Posted By Boo1111111

"COVID service access"

About: Bunbury Hospital / Emergency Department

(as a parent/guardian),

I had been waiting for about two hours before I got fed up and spoke to a staff member. I found they were very rude. I was then told I couldn’t go in to see my kid who had been brought down in an ambulance from another hospital because they were covid positive. But I had been with them in the other hospital. I just want to say what a complete and utter joke, in my opinion. But it’s okay for me to sit in the waiting area when I could possibly have covid? 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ceri Elliott, Director of Nursing & Midwifery, Bunbury Hospital, WACHS South West nearly 2 years ago
Ceri Elliott
Director of Nursing & Midwifery, Bunbury Hospital,
WACHS South West

Submitted on 21/06/2022 at 5:35 PM
Published on Care Opinion on 22/06/2022 at 8:57 AM

picture of Ceri Elliott

Dear Boo1111111,

Thank you for taking the time to share your recent experience at Bunbury Hospital. I sincerely apologise that what should have been a quick and easy process, regrettably, resulted in a prolonged and frustrating experience for you and your family. We endeavour to provide person-centred care that is compassionate, kind and individualised to our patients’ needs. However, from what you have described in your story, on this occasion we have let you down and I am so sorry for the distress that this has caused.

I am very concerned to hear that there was a difference in how we managed this situation across our different hospitals and apologise that this was not seamless. I appreciate this this was frustrating for you and you were left waiting in our waiting room.

There are some concerning elements in your story that we would like to investigate further. With this in mind, I would be very grateful if you could contact me so that I can learn more about the details of what happened. My name is Ceri Elliot and I am currently working in the role of Director of Nursing and Midwifery at Bunbury Hospital. If you are happy to reach out and talk to me, please call me at a time of your convenience on 9722 1422.

I do hope that your child is recovering well and would like to again thank you for taking the time to share your story with us.

Yours sincerely,

Ceri Elliott

Acting Director of Nursing and Midwifery

Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Ceri Elliott, Director of Nursing & Midwifery, Bunbury Hospital, WACHS South West nearly 2 years ago
Ceri Elliott
Director of Nursing & Midwifery, Bunbury Hospital,
WACHS South West

Submitted on 5/08/2022 at 5:15 PM
Published on Care Opinion on 8/08/2022 at 8:49 AM

picture of Ceri Elliott

Dear Boo1111111,

I am following up around the concerns that you shared in hope that you will make contact with me so we can investigate further. I am sorry that you did not have a good experience and I would be appreciative of further insights you can provide so we have the opportunity to improve.

If you are comfortable, please call me at a time of your convenience on 9722 1422. Alternatively you can contact our Coordinator of Consumer Feedback on SWfeedback@health.wa.gov.au or 9722 1521 and you can remain anonymous if you wish.

Thank you for sharing your story on Care Opinion and I sincerely hope to hear from you.

Kind regards,

Ceri Elliott

Acting Director of Nursing and Midwifery

Bunbury Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k