"My opp"

Dear antliaqe57,

Thank you for taking the time to share your recent experience at Bunbury Hospital. I sincerely apologise that your surgery was again postponed and that this occurred so late into your stay with us. We are currently experiencing a high volume of activity throughout our hospital including emergency surgery presentations which can impact on our ability to perform elective procedures. For any proposed cancellation we undertake a thorough assessment and approval to ensure that any cancellation is undertaken safely. We are sorry for the inconvenience and distress that this caused and will work hard with your surgeons’ rooms to secure another surgery date as soon as we can.

So that we can improve our service I would be very grateful if you could contact me so that I can learn more about the details of what happened. My name is Ceri Elliot and I am currently working in the role of Director of Nursing and Midwifery at Bunbury Hospital. If you are happy to reach out and talk to me, please call me at a time of your convenience on 9722 1422.

Yours sincerely,

Ceri Elliott

Acting Director of Nursing and Midwifery

Bunbury Hospital

Dear antliaqe57,

I am following up in relation to the story you shared with us recently about your experience at Bunbury Hospital.

I would like to reassure you that if you want to contact me to discuss your concerns your call is welcome and you can remain anonymous.

If you are happy to speak with me, please contact me on 9722 1422. Alternatively you can contact our Coordinator of Consumer Feedback on SWfeedback@health.wa.gov.au or 9722 1521.

We are committed to learning from our patients and improving the health care experience.

I really hope you are doing well and apologise for the distress you experienced.

I encourage you to get in touch and thank you for sharing your feedback on Care Opinion.

Yours sincerely,

Ceri Elliott

Acting Director of Nursing and Midwifery

Bunbury Hospital