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"Could not wish for better staff"

About: Kalbarri Health Centre / Emergency Department

(as the patient),

Around lunch time, I went to the hospital to ask for some advice re a small lesion on one of my hands. Thinking the info would be dispensed through a short conversational contact and that I would be out within a quarter hour, I went ahead.

The first thing required before I was permitted to speak to a staff member was to have a Covid Test even though I was the recipient of a total of 4 vaccinations and had Certificates with me. Once the Covid Test proved negative I was ushered into the reception area to give identifying information as well as receiving a manual check of my pulse. I was asked if I had any objections to being put in contact with a virtual doctor as my pulse indicated that it was not regular.

With continual periodic questioning as to whether I had any pain, one of two ECGs initially for the first doctor, and at the end of the 9 hours, for the second doctor, a drip to replace electrolyte, were all administered before I was permitted to leave

I wish to espouse the virtues of the three nurses present for the 9 hours I spent in the emergency ward. Laura, Kristy, and Bella were most helpful, courteous and considerate staff. If one has to be in hospital, one would/could not wish for better staff to attend a patient.

Thank you to all at the Kalbarri Medical Clinic.

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Responses

Response from Di Franklin, Operations Manager, Midwest Murchison, WA Country Health Service Midwest nearly 2 years ago
Di Franklin
Operations Manager, Midwest Murchison,
WA Country Health Service Midwest
Submitted on 7/07/2022 at 5:13 PM
Published on Care Opinion on 8/07/2022 at 8:46 AM


picture of Di Franklin

Dear elephantgt93,

Thank you for sharing your lovely story on Care Opinion. I do hope you are feeling better now.

The care you describe of receiving at Kalbarri is exactly what we strive to achieve in the Midwest. Our team at Kalbarri is dedicated to having the patient at the heart of everything they do. It is so pleasing to have their hard efforts acknowledged by you. We have forwarded your kind words to the staff involved in your care.

The Emergency Telehealth Service is a wonderful resource enabling our local teams to connect with highly trained, emergency medicine specialists, ensuring specialist medical care is available to regional and remote patients.

Thank you again for sharing your experience with us.

Kind regards

Di Franklin

Operations Manager Midwest Murchison

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