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"Managing COVID-19 at home"

About: Prince of Wales Hospital / ASB 3S - Community Management Centre Prince of Wales Hospital / ASB 4N - Haematology and Oncology Ward

(as the patient),

I am in my 80s and I am currently being treated for Multiple Myeloma.

When I tested positive I was referred to the Prince of Wales Covid Community Management. Over my isolation period they called daily to check my condition. They provided me (very quickly) with a fingertip oximeter. At all times my health was good with few symptoms. The only problem I experienced was in the contact phone calls. Most were from a phone directly (these were good) some seem to be 'computer generated' and I was unable to call back to the number provided. I would usually get a normal phone call later. I appreciate that my lack of technology most likely caused the problem however I am sure quite a few people in my age group would have trouble as well.

My care by this group and my specialist Dr Charles at Sutherland Oncology Clinic was more than I could have expected. Thanks to you all. 

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital nearly 2 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 12/07/2022 at 11:28 AM
Published on Care Opinion at 11:43 AM


Dear empathygn47, thank you for taking the time to write to us and share your experience with us. We are very sorry to hear that you have been unwell and hope that you now recovering from your illness,

We will ensure that your kind words of thanks and gratitude are shared the COVID Management Team. It is wonderful to hear that the team was able to support you and in a caring and helpful manner We take on board the feedback regarding contact phone calls and will share your feedback with the CMC Team. Your feedback has helped us understand how important the CMC service is to our patients and our community.

Thank - you for taking the time to share this feedback it is greatly appreciated.

Kind Regards,

Barbara

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