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"Wonderful experience"

About: Kalamunda Hospital / Day Procedure Unit

(as the patient),

Went for a colonoscopy recently at Kalamunda Hospital. Totally blown away by the kind, caring and complimentary staff. Everyone I came in contact with from pre admission- which turned out to be a very funny call- right through to the procedure, treated me much more like a friend than a patient, what great service/feeling.

Somehow I even ended up being first which was also an added joy, meant I got to eat first too. All staff introduced themselves to me and explained their role in my procedure. Such wonderful caring staff and everything I asked for was dealt without any hassles and always a smile. I couldn't have been more grateful if I tried for staff to truly care for their patients. Care and kindness through and through. Not everyone had a name badge on sadly, so I can only remember some names like Brendan, Adrian, Mona alas the rest of the staff names went away with my fading anaesthetic.

I would recommend the hospital and the staff to everyone even though beforehand I thought driving from where I lived was a long way. Now I say worth every kilometre we travelled and if I have anything else needing doing I will ask please for Kalamunda please. Much more than a beautiful community, I feel it's a great hospital also. A great big thank you from a great big fan.

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Responses

Response from Sandra Miller, Executive Director Mental Health, East Metropolitan Health Service 3 years ago
Sandra Miller
Executive Director Mental Health,
East Metropolitan Health Service
Submitted on 13/07/2022 at 4:35 PM
Published on Care Opinion Australia at 5:15 PM


picture of Sandra Miller

Dear funnykq64,

Thank you so much for taking the time to share your health care experience on Care Opinion. Our aim at Armadale Kalamunda Group (AKG) is to constantly strive to deliver high-quality person-centred care to our community and I was delighted to read your wonderful feedback.

Kindness, respect and excellence are three of our organisational core values, and I enjoyed reading that our staff are clearly demonstrating them in their daily actions. It was with great pleasure that I shared your story with our team at Kalamunda Hospital Day Procedure Unit to celebrate the wonderful work of the entire team.

Thank you again for providing such wonderful feedback and recommendations for our services.

Kind regards

Sandra Miller

A/Executive Director

Armadale Kalamunda Group

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