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Service for COVID positive

Posted By eaterzz96

"Service for COVID positive"

About: Prince of Wales Hospital / ASB 3S - Community Management Centre

(as a service user),

I’m just impressed with how the service was right from the get go once I was diagnosed as positive. From the initial contact the quick response, the advice I got throughout and the subsequent follow up was very reassuring. I got delivered a little machine and instructions and if there’s ever a blip, I got a phone call straight away. It takes these things to happen for people to realise what services are out there for people.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital nearly 2 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 16/08/2022 at 2:02 PM
Published on Care Opinion at 2:23 PM

Dear eaterzz96,

Thank you for taking the time to write to us and share your story. We are very sorry to hear that you have been unwell and hope that you are progressing in your COVID recovery.

We will ensure that your kind words of thanks and gratitude is shared with CMC team. It is reassuring to hear that the CMC team were so responsive in supporting you. The CMC team are highly skilled professionals that pride themselves on providing personalised care and compassion. Your feedback has helped us understand how important the CMC service is to our patients and our community. The CMC Team have made a huge difference for so many patients who like you a have expressed how reassured and positive their experiences was.

Thank you for taking the time to share this wonderful feedback, it is greatly appreciated.

Kind Regards,

Barbara

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