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"Nursing staff"

About: Armadale Hospital / Colyer Surgical & Medical Ward

(as the patient),

Stayed in the Armadale Kelmscott Memorial Hospital recently, a particular shift nurse for Colyer ward caring for me did not seem to fit, in my opinion. I felt they were not professional and dropped bits from doing antibiotics etc on the floor and didn't pick them up. They flicked the antibiotics tube excessively for what seemed to be a long time before hooking it up. They even managed to flick the solution in my face. My urine outtake was being monitored - so I advised them every time I had urinated in the pan.

Before their shift finished there were 4 pans waiting to be measured. When they left I had to urinate again and the pans had been emptied but left in the same position. My understanding is that the whole pan is usually taken away for measuring. Also after I went for a walk they asked if I had taken my Panadol and I said no I hadn't had Panadol since earlier in the day. They said they had left it there - but it was clearly not there. They gave me some Panadol then. I felt something did not seem right with this nurse.

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS nearly 2 years ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS
Submitted on 15/08/2022 at 12:50 PM
Published on Care Opinion at 12:54 PM


picture of Neil Cowan

Dear januaryhn39,

Thank you for taking the time to share your story about your experience Armadale Health Service (AHS).

I was very concerned to read about your experiences and would like to offer my utmost apologies.

You are right to have expected a higher level of care to have been provided by the nurse you have noted.

It is unfortunate that the nurse dropped items. Whilst it is standard practice to leave dropped items until after care has been provided as an infection prevention measure, it is most concerning that they did not pick up the items. I am also sorry that the solution was flicked in your face and I do hope that an apology was provided to you at the time.

Whilst I am unable to fully investigate the remaining concerns raised without further details, I can assure you that I have discussed your feedback with our staff to ensure they are aware and respond to the issues raised.

If you wish to provide your details, in assurance of full confidence, so that we can review your individual care, please contact our Consumer Liaison Office on (08) 9391 1153 or via email at AKG_ConsumerLiaison@health.wa.gov.au to facilitate this.

I do hope that you are now recovering well,

Kind Regards,

Neil Cowan

A/Executive Director

Armadale Kalamunda Group

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