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"My right eye and shingles"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

I was sent to the Sydney Eye Hospital from another hospital with a referral, whilst I was in the ED I was receiving the utmost care and treatment from Nurses Shannon and Chris and Dr Rachel.

Another Doctor, Dr Marlo was on his way home and turned around and came back to the hospital to see me on Dr Rachel's request, Dr Marlo and his team came to see me and do tests every day of my stay as did Dr Gerard from the UVITUS team.

Every Dr that came to see me during my stay showed sincere care about my health and wellbeing.

Every single Nurse and the Trainees Nurses where I was a patient on Level 2 West wing 2 were absolutely amazing in their attention to detail in performing the duties as a nurse.

The cleaning and catering staff were very pleasant and accommodating.

Overall, whilst I was very ill, everyone I dealt with made my stay very enjoyable

Just a few Nurses I feel I should make mention about for their amazing Nursing looking after myself and all the other patients while all the time it seemed under staffed.

Nilam, Florence, May, Peter, Dj, Eddie, and the UTS / Tafe students for having a go at things

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital nearly 2 years ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 16/08/2022 at 11:11 AM
Published on Care Opinion at 11:24 AM


Dear woodpeckerdg78

Thank you so much for sharing your story at Care Opinion. It is delightful to hear that you received a high-quality service from our staff during your visit. Our team always try their best to deliver person-centered care, and we are passionate to hear more from our patients and visitors on how we could further improve our services.

All the staff you mentioned in your feedback will receive a Care Opinion Hero Award for the month and your compliment has been passed onto their managers so that their great work could be acknowledged.

Once again, I appreciate your time giving us your feedback at Care Opinion and wishing you a speedy recovery.

Kind regards,

Dr Pauline Rumma

Director of Clinical Services

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