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Making a situation positive

Posted By Karratha mum 21

"Making a situation positive"

About: Karratha Health Campus / Surgical Services

(as the patient),

I had to go in for a procedure recently - day surgery but requiring general anesthetic - and I was extremely nervous. Every staff member, from reception through to the surgical staff, were exceptionally kind, empathetic, positive, reassuring and professional. I felt as at ease as I could have done and I am so grateful to them for making a situation where I was very uncomfortable, the most positive it could have been.

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Responses

Response from Liam Avery, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara nearly 2 years ago
Liam Avery
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 1/09/2022 at 5:05 PM
Published on Care Opinion on 2/09/2022 at 10:32 AM

picture of Liam Avery

Dear Karratha mum 21,

I appreciate you taking the time to provide us with your patient journey via Care Opinion and I have shared this with the senior manager Sue Nieuwoudt.

The surgical jounrey is a team effort and they would like to thank you in acknowledging them through this process, they are committed to positive patient care and as such what an acknowledgement to receive.

Warm regards,

Liam Avery,

Operations Manager, WACHS West Pilbara.

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