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"High standard at Sutherland Hospital ED"

About: Sutherland Hospital / Emergency Department

(as the patient),

I just wanted to give praise to my treating clinician Dr Danial and all ED staff. After waiting for an extended time to see a doctor due to how busy ED was, he apologised for the delay, he explained everything regarding my presenting problem and his diagnosis clearly and made it easy for me to understand, he ensured I understood everything before discharging.

His empathy and care was highly appreciated after a long wait into the early hours of the morning. He reassured me regarding my concerns, provided me with a thorough evaluation and even ensured I was able to get home safely.

I feel his patient care is at such a high standard and he should be applauded. The ED administration officers were so helpful and each nurse I encountered throughout ED took the time to listen and reassure me or help. In my experience, it is clear through their staff that there is a high standard held at Sutherland Hospital ED. 

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Responses

Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre nearly 2 years ago
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre
Submitted on 8/09/2022 at 7:58 AM
Published on Care Opinion at 8:37 AM


picture of Vicki Weeden

Dear sierrats36

Thank you for taking the time to provide feedback regarding your recent presentation to Sutherland Hospital Emergency Department.

Emergency Departments can be very busy places at times and I was pleased to hear that after the long wait, the treatment you received was of the high standard you described.

We are very fortunate to have dedicated people working at Sutherland Hospital who are committed to providing quality health care to the community at all times.

I have forwarded your kind words to the Director and Nurse Manager of the Emergency Department to share with Dr Danial and the ED team.

Once again, thank you for sharing your experience with us.

Best wishes

Vicki Weeden

General Manager

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